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Terms and Conditions
Your use of and purchase of products from this site (and by telephone) is governed by the terms and conditions set out below. You can print the full terms and conditions by selecting the print option in the File menu of your browser.
We may at any time make changes to this site and the details displayed on it (including prices). The Company will attempt to meet the buyers delivery requirements but delivery dates quoted are approximate and so My Swtich Shop can not be held responsible for late or delayed goods, being received. If we change the Terms and Conditions, at any time, where possible we will add the date that the change took place, unless we are ommitting info. Please check the T&C when placing orders.
Terms and conditions of use
1. Prices and Payment
The prices for goods displayed for sale on this site are My Swtich Shop prices, and are inclusive of VAT. The customer can choose between delivery options, which will be charged in addition. These charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only in the United Kingdom. For more information see 'Delivery' section of This Terms And Conditions Agreement. My Switch Shop, has the right to change the prices at any time.
My Switch Shop cannot accept a customer's order until it has been paid for in full (including applicable delivery charges). Upon payment, we will confirm acceptance of the order by e-mail which will be sent to the customer's e-mail address. Whether or not the customer receives the e-mail, our acceptance of the order will create a legally binding contract between the customer and us. We reserve the right not to supply customers at our discretion.
2. Your right to cancel your order
You may cancel your www.myswitchshop.com order at any stage before the goods are despatched from us. You will receive confirmation of despatch via email, and in the form of a text on your mobile, if you have included your mobile number on your order. Orders at this level are counted as despatched.
If you wish to cancel your order you can either phone us on 01293 851194 or 01293 851157(lines are open 9:30am - 4.30pm weekdays only) or email us firstname.lastname@example.org (*exclusions apply)
All My Swtich Shop courier deliveries have to be signed for, this is to prevent any fraud and also to protect our customers from their goods wandering off in the wrong hands! Please make the delivery address, where you will be for the next day. If when the order is delivered, there is no one there to sign for it, you will be carded by the delivery driver. (Please note, My Switch Shop or the courier company are not to be held responsible for any lost or 'wind-blown-away' courier delivery cards. They may try a second attempt to deliver, and if no luck, the parcel will be taken back to the courier depot, closest to you. The courier will wait upto 5 days for a response from the customer. Positive response and your goods will be re-delivered, zero response and the order (parcel) will, unfortunately, be returned to us. If re-delivery from the customer has been requested once the parcel has been returned to us, you will be charged £6.50 for your parcel to be re-despatched.
DPD Local Next Day delivery for UK mainland is only £6.50. If customers choose this service, their order can be delivered within a 1 hour window the following working day. This service also allows the customer to change delivery time or even date, via an automated email and text message from DPD Local. We feel with this added service option, it can help for the goods to arrive without the need for waiting in all day.
If you would prefer delivery at the weekend, then choose Saturday or Sunday delivery at the checkout, this will be delivered by DPD Local. We have a new service available now, if an order is placed and the products bought weighs under 2kg, there is an option of Royal Mail 1st Class for only £3.25. Due to many increases of price by Royal Mail over the last 4 years, we finally have had to increase the postal cost of upto 2kg from £3 to £3.25]
You must place your order before 12pm Monday to Friday (excluding Bank Holidays & Public Holidays) to enable the Next Working Day delivery service, Although orders that are placed from 12 - 3pm are occasionally delivered by the Next Working Day, due to company efficiency, this is not guaranteed, we ask our customers to order before Midday. If ordering after 3pm, please email us if you are desperate for the order and we will see what we can achieve for you. Please Note: Next Working Day deliveries: orders are only despatched if the product(s) are in stock (PLEASE NOTE RARELY ARE PRODUCTS OUT OF STOCK, you are welcome to contact us to check.) If any product is out of stock then you will be contacted via email and/or telephone with despatch date, or the customer is entitled to have a full refund if cancelling the order or certain products from the order. See 'Your Right To Cancel Your Order' section in this terms and conditions agreement.
Deliveries outside of the UK are sent with either DPD Local, TNT or DHL, please choose which you prefer within the checkout process, if you need help with that, please feel free to contact us. My Swtich Shop reserves the right to refuse claims for non-delivery, damaged goods or shortages, if the Buyer fails to take the following actions:
i) Buyer shall endorse Carriers note appropriately.
ii) Buyer shall advise My Swtich Shop immediately by telephone or e-mail
iii) Buyer shall send full particulars of claim to the My Swtich Shop in writing, via email or other readable format, the same day as the delivery is made.
In case of non-delivery of whole consignment, the customer shall advise My Switch Shop within 7 working days after and including the date the order was placed.
The customer shall be bound to pay for all goods, notwithstanding any alleged non-delivery or shortage of goods if the foregoing conditions have not been complied with. Please note, we cannot send any products to P.O. boxes in UK or the rest of the world, as all parcels need to be signed for. (My Switch Shop cannot be held responsible for orders not delivered if the customer has either used a P.O. box as a delivery address, or customers who have made mistakes to their delivery address).
Customs Charges must be paid by the customer. My Switch Shop are not responsible for these costs, nor can we give a refund, or can you cancel your order, if your parcel/order is being held with customs awaiting payment. Please refer to your own country's rules and regulations including tax costs before placing orders.
4. Exchange and Refunds
4. Faulty Products
10 YEAR GUARANTEE (as of 09/06/16)
Varilight undertakes to repair or replace, at its discretion, goods which have become defective within 10 years of purchase, solely as a result of faulty materials and workmanship, provided that:
- a) The unit has been correctly fitted according to the instructions and has not been used with an incompatible load, fluorescent tubes, or overloaded beyond its rating, and has only been used on a 200-250V a.c. power supply.
b) The dimmer module has not been tampered with or taken apart. However, for your convenience, it is perfectly in order to remove a faulty dimmer module from multi-gang dimmers by pulling off the knob and unscrewing the nut under the knob. You will then still have the remaining modules working whilst we service your faulty module.
c) The unit is securely packed and safely returned to us. See below for more details.
This guarantee states Varilight’s (& MySwitchShop's) entire liability, which does not extend to cover consequential loss or damage or installation costs arising from a defective product. The guarantee does not apply to problems arising from any incompatibility between your lamps and the dimmer switch. This guarantee does not in any way affect the statutory rights of the purchaser and is offered so that you may have the benefit of our technical facilities.
The buyer shall inspect the goods upon receipt and notify the Company without delay of any items which are missing, damaged or incorrect products.
If your goods are incorrect* (ie: product delivered different to product ordered) faulty or defected on delivery (and My Swtich Shop is satisfied that such defect is not as a result of damage, misuse or incorrect installation by the buyer, My Swtich Shop shall at its sole discretion and subject to satisfactory proof of purchase either: Arrange for the goods to be repaired at no cost to the buyer; or will exchange the product. Please contact us and we will generate a returns number and postage paid document that you can stick to your parcel. Make sure you make it clear on the returns form if you want a replacement or refund. Please note using this method ensures that you won't have to pay for return delivery. If you decide to choose to send it back by another method, we can NOT refund this return delivery cost to you. You can also contact us if you have an account, simply log in and go to the correct order relating to your return and follow the instructions and email us directly from there. The quickest way to receive a replacement, is to buy the product you need on-line, so we can send it to you immediately. If the product is faulty and still on the wall/ or in its position and is unsafe to remove, please wait for the replacement to arrive, and swap these products over, sending us back the faulty product. Please make sure the product(s) are well packaged so will not damage in the post. Return the goods to the address shown below. Please enclose a completed copy of our returns form, which can be downloaded by clicking here. We will credit your card after we have received your goods and will send you a credit note, via email, for your records.
When returning faulty products for replacement only, please write on returning parcel "REPLACEMENT", this will ensure a quicker turn around. Please fill in all of the required fields on the returns form, as this will greatly reduce the time taken to process your return. If you do not wish to place a new order to receive a replacement, please send back the faulty item to us with a completed returns form, asking for a replacement to be sent to you or a refund to be made. Please note this method can take longer to process. Please also remember to retain your proof of posting.
Special "Bespoke" items CAN be returned if they are faulty, but not refunded, because you will be entitled for a free repair by myswitchshop if they develop a fault, within Varilight's 10 year warrenty period. If you are not satisfied with the goods for any other reason we will exchange or refund any unused items as sold*, in their original saleable packaging, unopened and dust-free, excluding delivery charges within 10 working days (14 days inclusive of weekends), from the date products are received by you. The collection of any goods (and all product returns, whatever the reason) can be arranged through our nominated delivery carrier or via Recorded or Special delivery royal mail, or any other courier, the cost of which will be at the customers expense. See Below.
* Exclusions: excludes products made to specific requirements and special order items that are non returnable. This does not affect your statutory rights. If any products are sent back to us for a refund and they are in an un-saleable condition, have been fitted, or are damaged by the customer. We will contact the customer by phone and email. We can not refund these items, and the customer has the choice of us disposing of them for free, or we can send them back to the customer at a fixed courier charge of £6.50 IF WE HEAR NOTHING BACK FROM THE CUSTOMER AFTER 3 MONTHS, OR THE CUSTOMER DOES NOT SEND ANY CONTACT DETAILS WITH THE PRODUCTS, WE WILL DISPOSE OF THESE PRODUCTS WITH RESPONSIBILTY.
How To return items unwanted, or products ordered wrongly (Please see our Help page first):
All products returned for exchange or refund due to them not being required must have NOT been fitted, be in their original packaging, include all accessories and instructions and be in a resalable condition. Unwanted products must be sent back within 14 days (10 working days) of you receiving the original order in order to obtain a refund or exchange. We suggest either sending back with recorded delivery or courier, your return delivery cost will not be refunded. The quickest way to receive a replacement, is to buy the product you need on-line, so we can send it to you immediately. Please make sure the product(s) are well packaged so will not damage in the post. Return the goods to the address shown below. Please enclose a completed copy of our returns form, which can be downloaded by clicking here. We will credit your card after we have received your goods and will send you a credit note for your records. Please fill in all of the required fields on the returns form, as this will greatly reduce the time taken to process your return. If you do not wish to place a new order to receive a different product, please send back the unwanted item to us with a completed returns form, asking for a different product to be sent to you or a refund to be made. Please note this method can take longer to process. Please also remember to retain your proof of posting.
Please note Special "Bespoke" items cannot be returned if they are unwanted. They can however be sent back for a free repair by myswitchshop if they develop a fault, within Varilight's 10 year warranty period.
If you have any further queries regarding returns please contact us at email@example.com or alternatively call us on 01293 851194 or 851157.
My Switch Shop
Keep your proof of posting slip in case the parcel fails to arrive. This is useful, so should the returned products not arrive at My Switch Shop, you have a receipt so you can find out what has happened to them. If My Swtich Shop does not receive these items in the given time[See above], or at all [See Delivery Terms], My Swtich Shop cannot reimburse any monies.
Calls to My Switch Shop are charged at national rate. Lines are open 9:30am - 4.45pm weekdays only. (But there is an answer machine for any enquiries out of normal office hours).
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of My Switch Shop. If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. (Colour differences may also be due to the customers' monitor settings.) All sizes quoted are approximate.
[update 26.03.14 - Please Note: We have two types of images on this website: Images that are photographs of the actual product; and images created from separate photographs of plates and inserts, which are put together using Photoshop. These images are a representation of the products we sell. We do our best to display images that have true likeness to the products. Sometimes, the images may need updating due to design changes, etc, so we urge our customers to please bear with us whilst we make these subtle changes. If however, you receive products that you are not 100% satisfied with the cosmetics, please contact us, BEFORE INSTALLING THE PRODUCT. If the product has been installed then we can NOT give a refund on the item. (In a nutshell, DO NOT install the product if it does not resemble the image or description, as a refund would be impossible.)
Before working with electricity, you should always consult an appropriate professional electrician. Always read and follow any relevant product manuals and safety instructions. When working with electricity always turn off the mains. Please note My Swtich Shop can not be responsible to pay for any bills or work undertaken by electricians, or other, for any reason including if the products are faulty.
If any customer is either rude or swears at any member of staff at MySwitchShop, we have the power to disassociate ourselves with that customer and help them no further. In extreme cases that customer will be band from using our services and websites in the future. As a rule, be curteous, and we of course will help you, the customer, as much as possible. We are humans, there are no robots here, so we deserve to be spoken to politely.
To the extent permitted by law, My Switch Shop, accepts no liability for any loss, damage or injury arising as a consequence of the advice provided. If you need to contact us: Telephone Enquiries: (01293 851194)
Hours of business 9am - 4.30pm Weekdays only.
You can also chat to us live through the website
My Switch Shop
(1 Stop Electrics LLP)
English Registration (partnership no): OC311742.
VAT Registration No: 840 8749 04.