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Terms and Conditions
Your use of and purchase of products from this site (and by telephone) is governed by the terms and conditions set out below. You can print the full terms and conditions by selecting the print option in the File menu of your browser.
We may at any time make changes to this site and the details displayed on it (including prices). The Company will attempt to meet the buyers delivery requirements but delivery dates quoted are approximate and so My Swtich Shop can not be held responsible for late or delayed goods, being received. If we change the Terms and Conditions, at any time, where possible we will add the date that the change took place, unless we are ommitting info. Please check the T&C when placing orders.
Terms and conditions of use
1. Prices and Payment
The prices for goods displayed for sale on this site are My Swtich Shop prices, and are inclusive of VAT. The customer can choose between delivery options, which will be charged in addition. These charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only in the United Kingdom. For more information see 'Delivery' section of This Terms And Conditions Agreement. My Switch Shop, has the right to change the prices at any time.
My Switch Shop cannot accept a customer's order until it has been paid for in full (including applicable delivery charges). Upon payment, we will confirm acceptance of the order by e-mail which will be sent to the customer's e-mail address. Whether or not the customer receives the e-mail, our acceptance of the order will create a legally binding contract between the customer and us. We reserve the right not to supply customers at our discretion.
2. Your right to cancel your order
You may cancel your www.myswitchshop.com order at any stage before the goods are despatched from us. You will receive confirmation of despatch via email, and in the form of a text on your mobile, if you have included your mobile number on your order. Orders at this level are counted as despatched.
If you wish to cancel your order you can either phone us on 01293 851194 or 01293 851157(lines are open 9:30am - 4.30pm weekdays only) or email us firstname.lastname@example.org (*exclusions apply)
All My Swtich Shop courier deliveries have to be signed for, this is to prevent any fraud and also to protect our customers from their goods wandering off in the wrong hands! Please make the delivery address, where you will be for the next day. If when the order is delivered, there is no one there to sign for it, you will be carded by the delivery driver. (Please note, My Switch Shop or the courier company are not to be held responsible for any lost or 'wind-blown-away' courier delivery cards. They may try a second attempt to deliver, and if no luck, the parcel will be taken back to the courier depot, closest to you. The courier will wait upto 5 days for a response from the customer. Positive response and your goods will be re-delivered, zero response and the order (parcel) will, unfortunately, be returned to us. If re-delivery from the customer has been requested once the parcel has been returned to us, you will be charged £6.50 for your parcel to be re-despatched.
DPD Local Next Day delivery for UK mainland is only £6.50. If customers choose this service, their order can be delivered within a 1 hour window the following working day. This service also allows the customer to change delivery time or even date, via an automated email and text message from DPD Local. We feel with this added service option, it can help for the goods to arrive without the need for waiting in all day.
If you would prefer delivery at the weekend, then choose Saturday or Sunday delivery at the checkout, this will be delivered by DPD Local. We have a new service available now, if an order is placed and the products bought weighs under 2kg, there is an option of Royal Mail 1st Class for only £3.25. Due to many increases of price by Royal Mail over the last 4 years, we finally have had to increase the postal cost of upto 2kg from £3 to £3.25]
You must place your order before 12pm Monday to Friday (excluding Bank Holidays & Public Holidays) to enable the Next Working Day delivery service, Although orders that are placed from 12 - 3pm are occasionally delivered by the Next Working Day, due to company efficiency, this is not guaranteed, we ask our customers to order before Midday. If ordering after 3pm, please email us if you are desperate for the order and we will see what we can achieve for you. Please Note: Next Working Day deliveries: orders are only despatched if the product(s) are in stock (PLEASE NOTE RARELY ARE PRODUCTS OUT OF STOCK, you are welcome to contact us to check.) If any product is out of stock then you will be contacted via email and/or telephone with despatch date, or the customer is entitled to have a full refund if cancelling the order or certain products from the order. See 'Your Right To Cancel Your Order' section in this terms and conditions agreement.
My Swtich Shop reserves the right to refuse claims for non-delivery, damaged goods or shortages, if the Buyer fails to take the following actions:
i) Buyer shall endorse Carriers note appropriately.
ii) Buyer shall advise My Swtich Shop immediately by telephone or e-mail
iii) Buyer shall send full particulars of claim to the My Swtich Shop in writing, via email or other readable format, the same day as the delivery is made.
In case of non-delivery of whole consignment, the customer shall advise My Switch Shop within 7 working days after and including the date the order was placed.
The customer shall be bound to pay for all goods, notwithstanding any alleged non-delivery or shortage of goods if the foregoing conditions have not been complied with. Please note, we cannot send any products to P.O. boxes in UK or the rest of the world, as all parcels need to be signed for. (My Switch Shop cannot be held responsible for orders not delivered if the customer has either used a P.O. box as a delivery address, or customers who have made mistakes to their delivery address).
Customs Charges must be paid by the customer. My Switch Shop are not responsible for these costs, nor can we give a refund, or can you cancel your order, if your parcel/order is being held with customs awaiting payment. Please refer to your own country's rules and regulations including tax costs before placing orders.
4. Exchange and Refunds
4. Faulty Products
10 YEAR GUARANTEE (as of 09/06/16)
Varilight undertakes to repair or replace, at its discretion, goods which have become defective within 10 years of purchase, solely as a result of faulty materials and workmanship, provided that:
- a) The unit has been correctly fitted according to the instructions and has not been used with an incompatible load, fluorescent tubes, or overloaded beyond its rating, and has only been used on a 200-250V a.c. power supply.
b) The dimmer module has not been tampered with or taken apart. However, for your convenience, it is perfectly in order to remove a faulty dimmer module from multi-gang dimmers by pulling off the knob and unscrewing the nut under the knob. You will then still have the remaining modules working whilst we service your faulty module.
c) The unit is securely packed and safely returned to us. See below for more details.
This guarantee states Varilight’s (& MySwitchShop's) entire liability, which does not extend to cover consequential loss or damage or installation costs arising from a defective product. The guarantee does not apply to problems arising from any incompatibility between your lamps and the dimmer switch. This guarantee does not in any way affect the statutory rights of the purchaser and is offered so that you may have the benefit of our technical facilities.
The buyer shall inspect the goods upon receipt and notify the Company without delay of any items which are missing, damaged or incorrect products.
If your goods are incorrect* (ie: product delivered different to product ordered) faulty or defected on delivery (and My Swtich Shop is satisfied that such defect is not as a result of damage, misuse or incorrect installation by the buyer, My Swtich Shop shall at its sole discretion and subject to satisfactory proof of purchase either: Arrange for the goods to be repaired at no cost to the buyer; or will exchange the product. Please contact us and we will generate a returns number and postage paid document that you can stick to your parcel. Make sure you make it clear on the returns form if you want a replacement or refund. Please note using this method ensures that you won't have to pay for return delivery. If you decide to choose to send it back by another method, we can NOT refund this return delivery cost to you. You can also contact us if you have an account, simply log in and go to the correct order relating to your return and follow the instructions and email us directly from there. The quickest way to receive a replacement, is to buy the product you need on-line, so we can send it to you immediately. If the product is faulty and still on the wall/ or in its position and is unsafe to remove, please wait for the replacement to arrive, and swap these products over, sending us back the faulty product. Please make sure the product(s) are well packaged so will not damage in the post. Return the goods to the address shown below. Please enclose a completed copy of our returns form, which can be downloaded by clicking here. We will credit your card after we have received your goods and will send you a credit note, via email, for your records.
When returning faulty products for replacement only, please write on returning parcel "REPLACEMENT", this will ensure a quicker turn around. Please fill in all of the required fields on the returns form, as this will greatly reduce the time taken to process your return. If you do not wish to place a new order to receive a replacement, please send back the faulty item to us with a completed returns form, asking for a replacement to be sent to you or a refund to be made. Please note this method can take longer to process. Please also remember to retain your proof of posting.
Special "Bespoke" items CAN be returned if they are faulty, but not refunded, because you will be entitled for a free repair by myswitchshop if they develop a fault, within Varilight's 10 year warrenty period. If you are not satisfied with the goods for any other reason we will exchange or refund any unused items as sold*, in their original saleable packaging, unopened and dust-free, excluding delivery charges within 10 working days (14 days inclusive of weekends), from the date products are received by you. The collection of any goods (and all product returns, whatever the reason) can be arranged through our nominated delivery carrier or via Recorded or Special delivery royal mail, or any other courier, the cost of which will be at the customers expense. See Below.
* Exclusions: excludes products made to specific requirements and special order items that are non returnable. This does not affect your statutory rights. If any products are sent back to us for a refund and they are in an un-saleable condition, have been fitted, or are damaged by the customer. We will contact the customer by phone and email. We can not refund these items, and the customer has the choice of us disposing of them for free, or we can send them back to the customer at a fixed courier charge of £6.50 IF WE HEAR NOTHING BACK FROM THE CUSTOMER AFTER 3 MONTHS, OR THE CUSTOMER DOES NOT SEND ANY CONTACT DETAILS WITH THE PRODUCTS, WE WILL DISPOSE OF THESE PRODUCTS WITH RESPONSIBILTY.
How To return items unwanted, or products ordered wrongly (Please see our Help page first):
All products returned for exchange or refund due to them not being required must have NOT been fitted, be in their original packaging, include all accessories and instructions and be in a resalable condition. Unwanted products must be sent back within 14 days (10 working days) of you receiving the original order in order to obtain a refund or exchange. We suggest either sending back with recorded delivery or courier, your return delivery cost will not be refunded. The quickest way to receive a replacement, is to buy the product you need on-line, so we can send it to you immediately. Please make sure the product(s) are well packaged so will not damage in the post. Return the goods to the address shown below. Please enclose a completed copy of our returns form, which can be downloaded by clicking here. We will credit your card after we have received your goods and will send you a credit note for your records. Please fill in all of the required fields on the returns form, as this will greatly reduce the time taken to process your return. If you do not wish to place a new order to receive a different product, please send back the unwanted item to us with a completed returns form, asking for a different product to be sent to you or a refund to be made. Please note this method can take longer to process. Please also remember to retain your proof of posting.
Please note Special "Bespoke" items cannot be returned if they are unwanted. They can however be sent back for a free repair by myswitchshop if they develop a fault, within Varilight's 10 year warranty period.
If you have any further queries regarding returns please contact us at email@example.com or alternatively call us on 01293 851194 or 851157.
My Switch Shop
Keep your proof of posting slip in case the parcel fails to arrive. This is useful, so should the returned products not arrive at My Switch Shop, you have a receipt so you can find out what has happened to them. If My Swtich Shop does not receive these items in the given time[See above], or at all [See Delivery Terms], My Swtich Shop cannot reimburse any monies.
Calls to My Switch Shop are charged at national rate. Lines are open 9:30am - 4.45pm weekdays only. (But there is an answer machine for any enquiries out of normal office hours).
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of My Switch Shop. If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. (Colour differences may also be due to the customers' monitor settings.) All sizes quoted are approximate.
[update 26.03.14 - Please Note: We have two types of images on this website: Images that are photographs of the actual product; and images created from separate photographs of plates and inserts, which are put together using Photoshop. These images are a representation of the products we sell. We do our best to display images that have true likeness to the products. Sometimes, the images may need updating due to design changes, etc, so we urge our customers to please bear with us whilst we make these subtle changes. If however, you receive products that you are not 100% satisfied with the cosmetics, please contact us, BEFORE INSTALLING THE PRODUCT. If the product has been installed then we can NOT give a refund on the item. (In a nutshell, DO NOT install the product if it does not resemble the image or description, as a refund would be impossible.)
Before working with electricity, you should always consult an appropriate professional electrician. Always read and follow any relevant product manuals and safety instructions. When working with electricity always turn off the mains. Please note My Swtich Shop can not be responsible to pay for any bills or work undertaken by electricians, or other, for any reason including if the products are faulty.
If any customer is either rude or swears at any member of staff at MySwitchShop, we have the power to disassociate ourselves with that customer and help them no further. In extreme cases that customer will be band from using our services and websites in the future. As a rule, be curteous, and we of course will help you, the customer, as much as possible. We are humans, there are no robots here, so we deserve to be spoken to politely.
To the extent permitted by law, My Switch Shop, accepts no liability for any loss, damage or injury arising as a consequence of the advice provided. If you need to contact us: Telephone Enquiries: (01293 851194 or 01293 851157)
Hours of business 9am - 4.30pm Weekdays only.
You can also chat to us live through the website
My Switch Shop
(1 Stop Electrics LLP)
English Registration (partnership no): OC311742.
VAT Registration No: 840 8749 04.
When do we collect your personal data?
Here’s when we will collect your personal data for our legitimate interests:
- When you create an account with us online.
- When you place an order with us online.
- When you contact us by email, phone post or any other means.
What information do we collect about you?
We will process the following personal information for our legitimate interests. This information is used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service.
When you register an account or place an order, we will require your first and last name so that you can be identified. We gather this information to allow us to process your order.
We store an email address against all orders placed online. This will be used for transactional and confirmation emails that relate to your order or account.
Your order history
We will keep a record of your historic placed orders with invoice receipts which you can access under My Account › My Orders.
If you provide us with your mobile number, we may text you to advise you that your item is ready for collection in store, or to update you on the progress of your delivery.
When providing your mobile number, you agree that we can provide delivery carriers with your number solely for the purpose of these updates. We will not charge you for these texts, although your network may charge you to receive these texts.
Company name, invoice & postal addresses
This information is used to ensure goods and services are delivered to the address specified and is necessary to provide our service to you.
Communication with Customer Services
Details of your interactions with us through Customer Services online. For example, we may collect notes from our conversations with you, details of any feedback you give and details of purchases you made.
Payment card information
If you place an order, we will require your payment card details e.g. credit/debit card number and expiry date.
Other data provided by you and stored in your account
When you use our website you might enter personal information relating to your account. You will remain the data controller for all such data that is stored within our systems.
To deliver the best possible web experience, we use Google Analytics to collect technical information about your internet connection, browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, and any search terms you entered. Including details of your visits to our website, and which site you came from to ours.
How do we process your data?
Here’s how we’ll use your personal data and why:
- To process any orders that you make by phone or using our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
- To respond to your queries, refund requests and complaints. Handling the information you send enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
- To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest.
- To protect our customers, premises, assets from crime, we operate CCTV systems in our stores and car parks which record images for security. We do this on the basis of our legitimate business interests.
- To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud. If we discover any criminal activity through our fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing unlawful acts.
- To send you relevant, personalised communications by email in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest.
• To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
How will we protect your information?
We’re committed to maintaining the necessary technical and organisational security measures to safeguard your personal data to the highest standard.
All data is encrypted when transmitted from our secure servers to your browser using secure and modern forms of encryption.
All credit card transactions are processed using secure encryption. Card information is transmitted, stored, and processed securely on a PCI-compliant network. This protects your data while being sent over the internet from being intercepted and misused by third parties.
We continually test and update our infrastructure to identify and patch security vulnerabilities, and we carry out penetration testing to identify ways to further strengthen security. We know how much data security matters to all of our customers. With this in mind, we will take all appropriate steps to to keep up with the state-of-the-art in web security and protect your data.
PAYMENT CARD PROTECTION
We tokenize your card details at the earliest opportunity so we do not have to store your full payment card details on our own servers. We work with an external PCI-compliant payment processor (sagepay) who stores these details. We do store the last 4 digits of your card and the card type on our systems so that you can identify which card will be used for future payments. Point to Point Encryption protects our customers’ payment data at the point of interaction all the way through to settlement in order to protect it from fraud.
Where you have chosen (or where we have provided) a password that enables you to access secure areas of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone for any reason. We recommend that you change your password periodically and avoid re-using the same password for multiple online accounts.
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
Who do we share your personal data with?
We sometimes share your data with trusted third parties. Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
- We only provide the information required to perform their specific services.
- They may only use your data for the purpose we specify in our contract with them.
- We work closely with them to ensure that your privacy is protected at all times.
- If we stop using their services, your personal data held by them will be deleted or rendered anonymous.
Examples of the kind of third parties we may work with are:
Operational services - To facilitate delivery of your order, we may share your details with operational companies such as delivery couriers or suppliers.
Professional services - We may share your details with professional service companies such as accountants.
Payment service providers - We may share your details with companies who provide us with payment services for taking payments from credit/debit cards.
Technical service providers - We may share your details with providers we use who support our website and other business systems.
Fraud management - Under special circumstances, we may share information about fraudulent activity in our systems. This may include sharing data about individuals with law enforcement bodies.
Disclosures required by law - Under special circumstances, we may be required to disclose your personal data to the police or other enforcement, regulatory or government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and we take the privacy of our customers into consideration.
Newsletter mailing list
If you’ve given permission, we may contact you to provide you with information about our services or products which we think may be of interest to you. As a registered customer, you could benefit from special prices, regular updates, and selected promotions.
If you have consented to receive marketing emails, you may opt out at a later date. There are several ways you can stop email marketing communications from us:
- You can unsubscribe by clicking the “unsubscribe from this list” hyperlink at the end of all My Switch Shop email messages.
- Registered customers are able to change their newsletter preference on the Personal Details settings page (My Account )
‘Tell a Friend’
We may from time to time operate a ‘Tell a Friend’ service. This is a referral service, designed to make it easy for customers to recommend our website to a friend. When we contact your friend, we always advise them of the name and email address of the friend who made the original referral. We will not use your friend’s details for any other purpose.
Links from this site to other sites
Our site may contain links to websites of manufacturers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
UPDATING YOUR DETAILS
As a registered customer, you can view and edit your personal data. If any of the information that you have provided to us changes, (e.g. your email address, home address, name, contact number or payment details) please update your account details under My Account.
ACCESSING YOUR INFORMATION
You have the right to request a copy of the personal information that we hold about you
Should you wish to, please contact Customer Services using the contact details provided below. You will need to include a brief description about the information you require and proof of identification. We will then respond to you within one month of receipt of the request.
If, at any time, you wish to have your information removed from our databases, please send an email entitled “REMOVE FROM DATABASE” to firstname.lastname@example.org. If you do any of these actions, we will take steps to ensure that your preferences are updated or the information is deleted as soon as reasonably practicable.
How to contact My Switch Shop
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means:
By email: email@example.com