Should you need to return any products please click HERE to download our returns form.
IF RETURNING PRODUCTS THAT ARE FAULTY:
We accept goods that are faulty for a period of 1 year providing the following:
Please contact us and we will generate a returns number and postage paid document that you can stick to your parcel. Make sure you make it clear on the returns form if you want a replacement or refund. Please note using this method ensures that you won't have to pay for return delivery. If you decide to choose to send it back by another method, we can NOT refund this return delivery cost to you. You can also contact us if you have an account, simply log in and go to the correct order relating to your return and follow the instructions and email us directly from there. The quickest way to receive a replacement, is to buy the product you need on-line, so we can send it to you immediately. If the product is faulty and still on the wall/ or in its position and is unsafe to remove, please wait for the replacement to arrive, and swap these products over, sending us back the faulty product.
Please make sure the product(s) are well packaged so will not damage in the post. Return the goods to the address shown below. Please enclose a completed copy of our returns form, which can be downloaded by clicking HERE. We will credit your card/Paypal after we have received your goods and will send you a refund note for your records.
When returning faulty products for replacement only, please write on returning parcel "REPLACEMENT", this will ensure a quicker turn around. Please fill in all of the required fields on the returns form, as this will greatly reduce the time taken to process your return. If you do not wish to place a new order to receive a replacement, please send back the faulty item to us with a completed returns form, asking for a replacement to be sent to you or a refund to be made. Please note this method can take longer to process. Please also remember to retain your proof of posting.
Special "Bespoke" items CAN be returned if they are faulty, but not refunded, because you will be entitled for a free repair by myswitchshop if they develop a fault, within Varilight's 10 year warrenty period.
IF RETURNING PRODUCTS THAT ARE NOT REQUIRED:
We accept goods that are unwanted for a period of 28 days providing the following:
All products returned for exchange or refund due to them not being required must have NOT been fitted, be in their original packaging, include all accessories and instructions and be in a resalable condition. Unwanted products must be sent back within 28 days of you receiving the original order in order to obtain a refund or exchange.
We suggest either sending back with recorded delivery or courier, your return delivery cost will not be refunded. The quickest way to receive a different product, is to buy the product you need on-line, so we can send it to you immediately. Please make sure the product(s) are well packaged so will not damage in the post.Return the goods to the address shown below. Please enclose a completed copy of our returns form, which can be downloaded by clicking HERE. We will credit your card after we have received your goods and will send you a credit note for your records. Please fill in all of the required fields on the returns form, as this will greatly reduce the time taken to process your return.
If you do not wish to place a new order to receive a different product, please send back the unwanted item to us within 28 days, with a completed returns form, asking for a different product to be sent to you or a refund to be made. Please note this method can take longer to process. Please also remember to retain your proof of posting.
Special "Bespoke" items cannot be returned if they are unwanted. They can however be sent back for a free repair by myswitchshop if they develop a fault, within Varilight's 10 year warranty period.
If you have any further queries regarding returns please contact us at [email protected] or alternatively call us on 01293 851194 or 01293 851157.
Send To-
My Switch Shop
1Stop Electrics Group LTD
(1Stop Electrics LLP)
Carylls Lea
Faygate Lane
Faygate
Horsham
West Sussex
RH12 4SJ
If MySwitchShop does not receive these items in the given time [See above], or at all [See Delivery Terms], MySwitchShop cannot reimburse any monies.
Calls are charged at national rate. Lines are open 9:30am - 4.45pm weekdays only. (But there is an answer machine for any enquiries out of normal office hours).
MySwitchShop would like to thank you for placing your order with us!